Unified Communication (UC) refers to the integration of various communication tools and technologies into a single cohesive platform. The goal of unified communication is to streamline and improve communication and collaboration within organizations by bringing together different modes of communication, such as voice, video, instant messaging, email, and more. This integration allows users to access and manage their communication channels from a single interface, making it easier to connect and collaborate with colleagues and clients.

Unified communication aims to simplify communication workflows, increase efficiency, and enhance collaboration by eliminating the need to switch between multiple applications for different communication modes. This is particularly valuable in today’s business environment, where remote work and dispersed teams have become more common.