Our Ethical Standards

Our Commitment to Ethical Standards as Your Managed Service Provider

At Kirch Technical Services, we believe trust and integrity form the foundation of successful partnerships. To demonstrate our dedication, we openly commit to the following ethical standards in all our relationships and services:

Integrity and Transparency

  • We communicate honestly, clearly, and transparently with our clients at all times.
  • We accurately represent our capabilities, services, and pricing without hidden terms.

Confidentiality and Privacy

  • We rigorously protect the confidentiality and privacy of client data, strictly adhering to applicable laws, including Nevada Revised Statutes Chapter 603A and federal regulations such as HIPAA and the Gramm-Leach-Bliley Act (where applicable).
  • We promptly inform clients in the event of any potential or confirmed data breaches.

Data Security

  • We proactively employ best-in-class cybersecurity practices to safeguard client data and infrastructure.
  • We follow guidance provided by the Cybersecurity and Infrastructure Security Agency (CISA) and align our practices with industry-leading standards.

Professional Competence

  • We continuously invest in training and certifications to maintain expertise and competence.
  • We align our services with industry-recognized frameworks like the MSPAlliance Code of Ethics and Conduct and CompTIA Managed Services Trustmark standards.

Accountability and Compliance

  • We comply fully with all relevant federal laws, including the Federal Trade Commission Act and the Computer Fraud and Abuse Act.
  • We hold ourselves accountable and regularly review our practices to ensure compliance with ethical standards, industry best practices, and regulatory requirements.

Customer Rights

  • You have the right to transparent, accurate, and timely communication regarding all aspects of our service and billing.
  • You have the right to expect your data and privacy to be protected according to applicable laws and industry best practices.
  • You have the right to prompt notification and assistance in the event of data security incidents.
  • You have the right to voice concerns or feedback and expect a timely and respectful response.
  • You have the right to terminate our services according to clearly communicated terms and without undue burden.

By publicly committing to these ethical principles, we seek to build enduring partnerships founded on trust, security, and mutual respect.

We appreciate your trust in Kirch Technical Services and look forward to supporting your continued success.

 

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